I received the wrong item, what do I do now?
Apologies that you received the incorrect item in your order. If you could email
info@kilkennygroup.com with an image of the item, you received.
Upon receiving this we will arrange for the correct item to be sent out to you.
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I have not received my order confirmation; can you help me with this?
If you have not received your Order Confirmation e-mail, please check your junk or spam folders - they are automated emails so they might end up in your junk or spam. If this is not in your spam or junk folder there may also be a slight typo in the ...
How do I return an item?
You can return items to us via your local postal office to the following address Kilkenny Website Returns, Kilkenny Group, Churchfield Industrial Estate, Churchfield, Cork, T23 FP44
My order has arrived damaged, what do I do?
Please send on an image of the damaged item. These can be sent into info@kilkennygroup.com. Once we receive these we can go ahead and get this resolved by means or a replacement.
How do I sign up for VIP rewards?
Please follow the link to sign up for our rewards program. https://www.kilkennyshop.com/customer/account/create/?vip_reward=1 ⦁ Enter your details & Sign Up at kilkennyshop.com or upgrade your account if you already have one. ⦁ Open your 'My Account' ...